Telephone

• Local: 801.375.2711
• Toll Free: 1.800.796.1910

Postal address

Modern Shoe
350 West Center Street
Provo, UT 84601

E-mail

customerservice@modernshoe.com

Do you charge Sales Tax? Sales Tax will be charged for orders shipped to Utah (at 6.5%). Orders shipped to all other locations will not be charged sales tax.

Do you have a satisfaction guarantee? To make shopping at ModernShoe.com completely risk free, we allow 30 days to return your new, un-worn shoes in the original packaging for a full refund. Because we offer free shipping (on orders of $99.99 and more) and free return shipping, there is absolutely no additional cost to you should you decide to return your order. Please call our toll-free customer service line at 1.800.796.1910 or locally at 801.375.2711 or see our return policy below.

How can I cancel my order? Please call our toll-free customer service line at 1.800.796.1910 before 1:00pm Mountain Time to cancel your order. Orders placed after 2:00pm Mountain Time or on the weekend can be cancelled before 1:00pm the following business day.

What is your exchange policy? We will gladly exchange your shoes for a different size at no cost to you. Simply call our toll-free customer service line at 1.800.796.1910 or locally at 801.375.2711 to arrange the exchange.

How do I return my order? To make shopping at ModernShoe.com completely risk free, we allow you 30 days to return your new, un-worn shoes in the original packaging. Please call us at our toll-free customer service number 1.800.796.-1910 or locally at 801.375.2711.

When you call to cancel your order we can either mail or e-mail you a return shipping label, so that you can return your purchase without having to pay any return shipping costs. Your credit card will be credited when we receive the shoes from you. If you have any questions about our policy or our shoe return process please call us toll free at 1.800.796.1910 or locally at 801.375.2711.

Shipping FAQ

What if my order totals less than $99.99? For orders that total less than $99.99 (before tax, if applicable) a small flat shipping charge of $8.95 will apply.

How long will it take for my order to arrive? We offer same day shipping for most orders placed by 1:00pm Mountain Time, Monday-Friday. Orders placed after 1:00pm or on the weekend will be shipped the following business day. Your order will be shipped via Ground shipping (either UPS Ground, FedEx Ground, or USPS Parcel Post, our choice). You can track your shipment online using tracking number found in your shipping confirmation e-mail at www.ups.com, www.fedex.com, or www.usps.com.

Is there a way to expedite shipping? Currently we only offer ground shipping. Other shipping services may be offered in the future.

Do you ship to Alaska and Hawaii? Currently we only ship to the 48 contiguous states, and do not ship to Alaska and Hawaii or US Territories.

Do you ship outside of the US? Currently we only offer shipping within the United States. International shipping and shipping to US Territories is not available at this time.

Customer Service FAQ

Are other sizes, colors, or widths available through special order? We specialize in hard-to-fit customers. We will gladly special order shoes in sizes or widths not available on our website. Please call us at our toll-free customer service number 1.800.796.-1910 or locally at 801.375.2711 to place your special order.

I don't understand the terms used in the product description. Please see our Glossary for an explanation of the terms used to describe the shoes and accessories that we offer.

I have ordered before but I forgot my password. Click on the “Forgot your Password?” link beneath the password box to reach our Password Assistance screen. Here you can enter your e-mail address and we will e-mail your password.

Will you share my personal information? At Modern Shoe we respect your privacy. We will not sell your personal information such as your name, address, purchase history, or e-mail address. When you provide your e-mail address we will use it to e-mail your order and shipping confirmation e-mails. and you have the option to opt-out of being added to our mailing list. If you choose to subcribe to our mailing list we will send you e-mails from time to time regarding promotions and sales. If you do not wish to receive these e-mails you can easily unsubscribe at any time.

I have a question not found in your FAQ. Please e-mail us at customerservice@modernshoe.com or call us at our toll-free customer service number 1.800.796.-1910 or locally at 801.375.2711 and we will be happy to answer your question.

I'm having problems with your website. Please e-mail us at techsupport@modernshoe.com so that we can resolve the problem.

Modern Shoe is proud to offer top quality repair services. We are a factory authorized repair facility for Birkenstock, Red Wing, Danner, and Vibram.

To make shopping at ModernShoe.com completely risk free, we allow you 30 days to return your new, un-worn shoes in the original packaging. Please call us at our toll-free customer service number 1.800.796.-1910 or locally at 801.375.2711.

When you call to cancel your order we can either mail or e-mail you a return shipping label, so that you can return your purchase without having to pay any return shipping costs. Your credit card will be credited when we receive the shoes from you. If you have any questions about our policy or our shoe return process please call us toll free at 1.800.796.1910 or locally at 801.375.2711.

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Sock Lining--The interior lining of the shoe

Sole--The bottom of the shoe (not including the heel)

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